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When staff members step out of line, do you deal with the matter quickly or let things slide?

WRITTEN BY STEVE MARR
TUESDAY, 23 JUNE 2020

The Apostle Paul wrote, "We urge you, brethren, admonish the unruly" (Thessalonians 5:14 NASB).

Small mistakes by staff members in customer service can quickly become ingrained bad habits. When you observe a poor customer-related attitude, a failure to follow through on service, or forgetting to follow company policy, promptly confront the issue. State positively how the work should be done in the future. Your gentle correction at the time will avoid more harsh criticisms in the future and help you build a winning team.

In the Word

The Apostle Paul wrote, "We urge you, brethren, admonish the unruly" (Thessalonians 5:14 NASB).

Workplace Resources

With all the temptations to give in to greed, cutting corners, and taking advantage of people, every Christian business leader must ask, "Will I be a person of integrity?" Check out Steve Marr's new book "Integrity in the Workplace"

Steve Marr's Blog