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When a staff member expresses general concerns or complaints, are you able to clarify the situation?

WRITTEN BY STEVE MARR
FRIDAY, 13 DECEMBER 2019

A woman was expressing sorrow at her great distress, and Elisha asked, "What shall I do for you?" (2 Kings 4:2 NASB).

Often, staff members may become exasperated and frustrated and begin to express general complaints. When complaints come, ask the person to define the issue, and tell you what is exactly getting them down. Then ask how you can help them in the current situation. Your question will immediately change the focus from the complaint part of the communication to the problem-solving stage. Solutions will emerge, and morale will improve as you ask, "How can I help?"

In the Word

A woman was expressing sorrow at her great distress, and Elisha asked, "What shall I do for you?" (2 Kings 4:2 NASB).

Workplace Resources

With all the temptations to give in to greed, cutting corners, and taking advantage of people, every Christian business leader must ask, "Will I be a person of integrity?" Check out Steve Marr's new book "Integrity in the Workplace"

Steve Marr's Blog