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When a staff member messes up big time, do you react loudly and angrily or give a measured response?

WRITTEN BY STEVE MARR
FRIDAY, 4 OCTOBER 2019

King Solomon instructed, "The words of the wise heard in quietness are better than the shouting of a ruler" (Ecclesiastes 9:17 NASB).

Studies have demonstrated that people listen more effectively to calm words than loud outbursts. At times I have needed to take a moment to calm myself before confronting a blunder. Explain the situation, the result of the mistake, and the consequences that will apply to future offenses. Your demonstrated follow-through on discipline is much more effective than a temper tantrum. Keep calm as an effective leader.

In the Word

King Solomon instructed, "The words of the wise heard in quietness are better than the shouting of a ruler" (Ecclesiastes 9:17 NASB).

Workplace Resources

Jesus said, "For which one of you, when he wants to build a tower, does not first sit down and count the cost, to see if he has enough to complete it?" (Luke 14:28 NASB) Download your Free Guide to Growing Your Business God's Way

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