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When customers complain, do you listen effectively or become defensive?

WRITTEN BY STEVE MARR
FRIDAY, 11 JANUARY 2019

Scripture relates, "They did not listen, but stiffened their neck" (2 Kings 17:14 NASB).

Customers may give us a heads up when they are not completely happy. Listen carefully, and don't become defensive about your work. Identify the core issues and deal with the customers' concerns. Never say, "I'm doing the best I can," or "No one else has complained." That response demonstrates a stiff neck. Listen well, correct any problems, apologize for any shortcoming or customer inconvenience, and resolve to do better in the future for business success.

In the Word

Scripture relates, "They did not listen, but stiffened their neck" (2 Kings 17:14 NASB).

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